Frequently asked questions

Yes. Simply point your domain's MX records to H2E Mail's servers. The process takes less than 5 minutes and works with any domain registrar.

You have 30 days after cancellation to export all your emails. We don't delete data immediately — we give you time to migrate at your own pace.

Yes. All data is encrypted in transit (TLS) and at rest. We run automatic daily backups and maintain multiple redundant copies.

Yes. We support IMAP migration from any provider. Our support team can assist to ensure no messages are lost in the process.

All plans include email and WhatsApp support in Portuguese and English on business days, with responses within 2 business hours. Accounts with 20 or more mailboxes get priority support.

We bill monthly with no lock-in. Cancel anytime with no cancellation fees.